Cancellation Policy

An enquiry or quotation request can be withdrawn before the booking is confirmed. If no payment or non-recoverable reservation cost has been incurred, there is normally no cancellation charge at this stage.

Cancellation charges and refund eligibility vary by vehicle, route, tour package, travel date, notice period and supplier commitments. The applicable terms will be disclosed before confirmation so that you can review them before accepting the booking or making an advance payment.

Contact Varun Tours as soon as possible using the mobile number or WhatsApp conversation used for the booking. Include the customer name, travel date, pickup location and booking details so the request can be identified. A cancellation is effective after our team acknowledges it.

Late cancellation or failure to arrive at the agreed pickup place and time may result in higher charges, including costs already committed for the vehicle, driver, permits, accommodation or other arrangements. The booking-specific terms communicated at confirmation determine the amount, if any.

A request to change the date, route, pickup time, vehicle or itinerary is subject to availability. If the revised service changes our costs, we will provide an updated quotation and explain any amount already committed before asking you to accept the change.

If we cannot provide a confirmed service, we will discuss a reasonable alternative or the refund treatment that applies under the confirmed booking terms. Approved refunds are returned through an agreed available method after any disclosed, non-recoverable costs have been considered. Processing time can depend on the payment provider.